Refund & Exchange Guidelines – Ficuni Eyewear Consultation

At Ficuni Eyewear Consultation, our mission is to combine luxury, comfort, and personalized styling into one unique eyewear experience. Since our services are based on time, expertise, and customized advice rather than product sales, it is important to clearly explain how refunds, exchanges, and cancellations are handled. These guidelines have been created to give you full transparency and to set the right expectations before you book a consultation or proceed with eyewear orders through recommended brands.

1. Consultation Fees

When you book a consultation with Ficuni, you are reserving dedicated time with an expert who studies your face shape, style preferences, lifestyle, and comfort needs before suggesting the most suitable eyewear options. Because of this personalized approach, consultation fees are non-refundable once the service has been delivered.

Cancellations in advance: If you cancel your appointment at least 24 hours before the scheduled session, you may request a full refund of the consultation fee.

Late cancellations: If the cancellation is made less than 24 hours before the consultation, the fee will not be refunded. However, you may reschedule your session once at no additional cost, subject to availability.

Completed sessions: Once a consultation is completed (whether in person or online), no refunds can be issued, as the service has already been provided.

This policy ensures that our time and expertise are valued while also giving you flexibility if you need to adjust your schedule.

2. Eyewear Purchases Through Third-Party Brands

Ficuni does not directly sell eyewear products. Our role is to recommend luxury brands and designer labels that align with your preferences. If you decide to purchase glasses, frames, or lenses from one of these third-party retailers, please note that:

• Refunds and exchanges for products are governed entirely by the policies of that brand or retailer.
• Ficuni has no control over their pricing, availability, or after-sales service.
• Any disputes regarding product defects, shipping delays, or warranty claims must be addressed directly with the brand or store where you made the purchase.

We always recommend reviewing the store's refund and exchange terms carefully before confirming your order. Ficuni will support you with guidance, but the final responsibility lies with the brand.

3. Prescription Glasses Ordered with Client's Preference

Prescription eyewear is custom-crafted to match your unique prescription and personal choices such as lens type, coating, or frame selection. Because these glasses are specifically made for you, they are non-refundable and non-exchangeable once the order has been placed.

For example:

• If you order prescription lenses with your preferred brand and coating, those lenses cannot be exchanged later because they cannot be reused for another client.
• If the prescription you provide is incorrect or outdated, the resulting glasses may not suit your vision needs. Ficuni cannot be held responsible in such cases, as the prescription is supplied by you.

Important Note: We strongly advise that all clients obtain a valid and updated eye prescription from a licensed optometrist or ophthalmologist before proceeding with prescription eyewear orders. This ensures accuracy and helps avoid dissatisfaction later.

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4. Incomplete or Missed Consultations

If your session is cut short or interrupted due to technical issues or unforeseen circumstances on our side, we will happily reschedule the consultation at no additional cost.

If you miss your scheduled consultation without informing us, the consultation fee will not be refunded. However, depending on availability, you may request to rebook the session. Such requests will be reviewed case by case and approved at Ficuni's discretion.

If you face a genuine emergency that prevents you from attending, please contact us as soon as possible. We aim to be fair and understanding, but clear communication is essential.

5. Exceptional Circumstances

We understand that sometimes unexpected issues may arise. In rare cases — such as duplicate payments, accidental overcharges, or unavoidable emergencies — Ficuni may consider issuing refunds or offering rescheduling options on a goodwill basis. Each situation will be reviewed individually, and the final decision will rest with Ficuni.

6. Timelines for Refund Processing

If your cancellation or refund request is approved, please allow 5–7 business days for processing. Refunds will be issued to the original payment method used during booking. Delays may occur depending on your bank or payment provider's processing times, which are beyond Ficuni's control.

7. Contact for Refund or Exchange Queries

For all queries related to refunds, cancellations, or exchanges, you can reach us directly:

• Email: ficuniandco@gmail.com
• Website: www.ficuni.com

Our support team will review your request carefully and respond within 5–7 business days.